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job3 is committed to handling your personal information with care and transparency — this policy explains what we collect, why we collect it, and the choices available to you at every stage of your account. Access to our services depends on your local law and eligible regions.
When you open an account with us, we collect the information needed to operate your account — your name, contact details, and the records associated with payment activity such as bKash transfers, Rocket transactions or Upay wallet movements. We do not collect payment credentials directly; those are handled through the respective payment rails. We collect this data for account operation, identity verification as required by our platform rules, and to respond to your support requests. We retain account records for as long as your account remains active and for a reasonable period after closure, consistent with standard platform practice. We do not sell your personal data to third parties. We may share data with service partners who support platform operation — such as game content providers or technical infrastructure — but only under agreements that restrict their use of your information. Where local law in Bangladesh requires specific data handling practices, we aim to follow those requirements to the extent our platform is configured to do so. Your use of job3 is subject to the eligibility conditions shown at account registration, and access depends on your local law and the eligible regions our platform serves.
This policy applies to data we process directly through the job3 platform — your account, your session activity and the records generated when you use our services. It does not extend to services operated by third parties whose links or content may appear within the platform. Understanding the boundary helps you know where to direct a data question.
When you log in, we process your credentials and session identifiers to authenticate you. This data stays within the job3 platform and is not passed to game studios such as Pragmatic Play or Habanero beyond what is needed to load your session.
Records of payment activity — amounts, timestamps and the wallet type used, such as bKash or Rocket — are stored in your account history. We do not store full wallet credentials. The payment rail operator holds its own data under its own policy.
Your browsing behaviour within the job3 lobby — which game categories you open, how long a session runs — may be collected through cookies or similar tools to improve how the platform functions for you. You can review cookie settings in your browser.
If you follow a link to an external site, or if a game studio's own terms apply inside a game room, those third parties hold their own data under their own policies. job3 does not control or accept responsibility for external data practices.
Your account gives you direct access to several of the most common data actions without needing to contact us. Transaction records associated with bKash, Rocket or Upay activity are visible in the account history tab once you are signed in — no request needed for standard review. For corrections to your registered name, contact number or email, the account settings page shows the fields you can update directly; changes that affect identity verification may require you to submit supporting documents as prompted by the system. If you want to know what data we hold beyond what is visible in your account, or if you want to raise a question about how we have handled your information, our published support route accepts these requests in writing. We aim to respond within a reasonable time frame, though we do not commit to a specific number of hours or days as that depends on the nature of the request. Closing your account does not automatically erase all records; retention periods apply as noted in this policy.
Sign in and open the account history section to see transaction records, session dates and any correspondence we hold on your account. This is the direct route for routine data review without raising a formal request.
Account settings let you update contact information directly. If the field is locked because it ties to identity verification, follow the on-screen prompt to submit the required documents through your account dashboard.
Send your question through our published support route — available from the help or contact section of the site. State your registered account details so we can locate your records and respond to the specific question you have raised.
If you decide to close your account, contact support with that instruction. We will process the closure and confirm in writing. Note that some records are retained after closure as described in this policy and as local platform rules require.
For any question, correction request or concern related to this privacy policy, use the contact routes shown below. We do not publish a phone number for policy matters; written routes are the correct channel so your request is logged and traceable. Access and response time depend on the nature and complexity of your request.
The live chat option in the site footer connects you directly to the support team. State that your query relates to a privacy or data matter so it is routed correctly from the start.
Your signed-in account area includes a help or contact form. Submitting through that form attaches your account reference automatically, which speeds up the handling of data and policy requests.
For formal data requests — asking what we hold, requesting corrections, or raising a policy concern — use the contact form and mark it clearly as a data or privacy request. We will respond through the same written channel.
Our approach to data handling is shaped around the account actions you actually take — signing in, making a payment via bKash or Rocket, loading a game session or contacting support. We do not collect data that serves no function in those flows. This section covers the four areas most relevant to your data experience on the platform.
We use cookies to keep your session active, remember your preferences and understand which parts of the lobby you use most. You can manage cookie permissions through your browser settings. Disabling certain cookies may affect how the site functions on your device.
Account access is protected by the credentials you set at registration. We encourage you to use a strong, unique password and to avoid sharing your login details. If you suspect unauthorised access, contact support immediately through the live chat or account help form.
We keep active account data for as long as your account is open. After closure, records relating to transactions — including bKash and Rocket payment history — are held for a period determined by platform policy and applicable rules. You can ask support what period applies to your account.
This policy may be updated when our platform practices change. We will post the revised version here with a note indicating it has been updated. Continued use of your account after a policy change means you have accepted the revised terms as shown on this page.
The questions below cover what real account holders ask when they want to understand how their data is managed on job3. If your question is not here, use the written support route described above.
We collect the details you enter at registration — name, contact number and email — along with session data and records of payment activity such as bKash or Rocket transactions. We do not collect your wallet PIN or payment passwords; those stay with the payment rail operator.
Yes. Sign in and open your account history to review transaction records and session logs. For data held outside that view, send a written request through the contact form in your account area and we will respond with details of what we hold.
Go to account settings while signed in and update the relevant field directly. If the field is locked because it is tied to identity verification, follow the on-screen prompt to submit supporting documents. Contact support if you cannot find the field you need to change.
Only what is necessary to load your game session. Game content providers receive session identifiers so the game functions correctly, but they do not receive your full account profile, payment history or contact details. Their own data practices are governed by their own policies.
Closing your account stops active data collection, but certain records — including transaction history — are retained for a period as required by our platform rules. You can ask our support team to confirm the retention period that applies to your closed account.
Yes. Access to our services depends on your local law and whether your region is among the eligible regions the platform serves. This policy applies to data we process for eligible accounts; if local law restricts your access, this policy does not create any independent right to use the platform.